Frequently Asked Questions

Please contact the HelpDesk (helpdesk@eraglobe.com or 660.562.1634).

Please contact the HelpDesk (helpdesk@eraglobe.com or 660.562.1634).

Please send edits to the directory to Human Resources (hr@eraglobe.com).

Take a look at our guide to using the University calendar.

If you don't have access, email the web custodian for your department.

If you don't know who that is, please email the Web Team (webteam@eraglobe.com) with the following information:

• The URL to the webpage with the error/change
• The information that is incorrect 
• The recommended change
• The image to be updated, any necessary additional information and etc.

Email the Web Team (webteam@eraglobe.com) with the username that needs access and to which website. Access is typically granted within 48 hours with training to follow.

If you are taking over the web maintenance for someone, be sure to include their username in the e-mail so their access can be removed.

Start with our Web-101 guide and then browse our library of how-to guides in the editing with Cascade section. 

If these don't get you the answer you need, email the Web Team (webteam@eraglobe.com) and we can make the edit, or make time to train you for edits the future. 

When you submit your updates for publishing an e-mail is automatically sent to any web custodians assigned to your site and the Web Team. Your updates should be published within 24 hours.

 It can take a few minutes to process through the publish queue. Or, if you have viewed the page recently the webpage may be cached and require you to refresh your browser to see the updates. 

The easiest way to tell if the content on your webpage is responsive is to resize the browser window or load the webpage on a phone or tablet.

Common web elements that need to be set to "responsive"

• Tables
  • Avoid defining a width for table or set them to 100% 
  • example: width="100%" 
• Images
  • use percentages rather then px.
  • set height to "auto"
  • example: width="100%" height="auto"

 The Web Team will sometimes modify the submission for a variety of reasons to fix issues. Frequent reasons include:

• Fixing layout
• Making the page mobile friendly (responsive)
• Spelling errors
• Erroneous content

The University maintains imagery for self-service photos. Feel free to use this for your web or other needs. 

If you need further help sizing or replacing photos, please email the Web Team (webteam@eraglobe.com) with the following:

• The file name of the photo you would like
• The URL for the page that needs the photo
• The location on that page the photo is intended

The length of time needed to update a page depends on two things: the size/complexity of the update, and the amount of work in the queue before the update. When it comes to performing page updates, we work on a first-come, first-served basis.

There is also a chance it slipped through the cracks. Please email the Web Team (webteam@eraglobe.com) with the change that hasn't been made and we can provide an update or prioritize the task. 

Please email the Web Team (webteam@eraglobe.com) with the following information:

• The URL to the webpage with the error
• The information that is incorrect 
• The recommended change
• If applicable, the contact of who may have more information about the information.